Refund Policy — Solara Peptide Research
🔬 Solara Peptide Research⚠ Research use only · Not medical advice
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⚠️ Research Use Only — All products for in vitro research purposes only. Not for human or animal use (21 CFR 201.128). Must be 21+.

Refund Policy

We stand behind every product we ship. If something goes wrong we will make it right.

⚠ Research Use Only: All products are for in vitro laboratory research purposes only. By purchasing you confirm products are not for human consumption, self-administration, or therapeutic use (21 CFR 201.128).

Eligibility for Refund or Replacement

We offer refunds or replacements on a case-by-case basis through our support team. The following situations qualify:

🧪 Purity or Quality Issue

If a product does not meet the purity specifications stated on the Certificate of Analysis, contact us within 14 days of delivery with your order reference and batch number. We will review and resolve.

📦 Damaged in Transit

If your order arrives damaged, photograph the packaging and contents and contact us within 48 hours of delivery. We will file a carrier claim and arrange a replacement.

🚚 Non-Delivery

If your order has not been received after 14 business days from the ship date and the carrier does not confirm delivery, contact us. We will investigate with the carrier and resolve with a replacement or refund.

❌ Wrong Item Shipped

If you received a different product than what you ordered, contact us within 7 days. We will arrange a replacement at no cost.

What Does Not Qualify

  • Change of mind or buyer's remorse after shipment
  • Products that have been opened, used, or stored improperly
  • Orders with incorrect shipping addresses provided at checkout
  • Dissatisfaction with research results — compounds are sold for laboratory research purposes only
  • Orders where the carrier confirms successful delivery

How to Request a Refund

All refund and replacement requests must go through our support team — not through your payment provider. Opening a dispute before contacting us will not speed up resolution and may complicate the process.

  1. Open a support ticket at solarapeptideresearch.com or email [email protected]
  2. Include your order reference number (format: SPR-YYYYMMDD-XXXX)
  3. Describe the issue and attach photos if applicable
  4. We respond within 1 business day, Monday through Friday

Refund Processing

Approved refunds are processed within 5–7 business days to your original payment method. Replacements ship within 2–3 business days of approval. You will receive email confirmation for both.

Shipping Policy

Please review our Shipping Policy for full details on processing times, carriers, and delivery terms.

Questions About Your Order?

Email: [email protected]

Phone: (904) 293-0275 · Mon–Fri 9am–5pm EST

Solara Wellness LLC · DBA Solara Peptide Research · Saint Johns, FL

Last updated: August 2026

⚠️ All products are for in vitro research purposes only — not for human or animal use (21 CFR 201.128). Must be 21+.