Privacy Policy

1Information We Collect

We collect information you provide directly when you register an account, place an order, or contact us. This includes:

• Full name, email address, phone number
• Shipping address and billing information
• Age verification confirmation (18+)
• Order history and transaction records
• Communications you send to us

We also automatically collect certain technical information when you visit our site, including IP address, browser type, pages visited, and referring URLs.

2How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Verify your age and eligibility to purchase research compounds
• Send order confirmations and shipping notifications
• Respond to your inquiries and provide customer support
• Comply with legal obligations and prevent fraud
• Send promotional communications (with your consent)

3Information Sharing

We may share your information with trusted third parties solely for business operations:

• Payment processors — to securely process your transactions (Square, eDebit Direct)
• Shipping carriers — to deliver your orders
• CRM platforms — to manage customer communications (GoHighLevel)
• Legal authorities — when required by law or to protect our rights

All third-party service providers are contractually required to protect your information.

4Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Order records are typically retained for 7 years for tax and legal compliance purposes. You may request deletion of your account data by contacting us directly.

5Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data (subject to legal requirements)
• Opt out of promotional communications at any time
• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, contact us at [email protected].

6Security

We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption for all data in transit and secure storage practices. However, no method of transmission over the internet is 100% secure.

7Cookies

Our site may use session cookies to maintain your login state and cart. We do not use tracking cookies or third-party advertising cookies. You can disable cookies in your browser settings.

8Changes to This Policy

We may update this Privacy Policy periodically. We will notify registered users of material changes via email. Continued use of our site after changes constitutes acceptance of the updated policy.